Shoflo Careers
Over the last few years, the live entertainment industry has been adopting Shoflo’s rundown and production management software into their daily workflows and lives. Thousands of events use Shoflo every year, including professional sports teams (Cubs, Magic), Collegiate (Clemson, UCF) and corporate live events (Walmart & TED).
Headquartered in Orlando FL, the Shoflo team is a product company that loves products, technology and all things software. We have awesome customers who use our software to do amazing things. The Shoflo team is made up of software developers, designers, account executives, customer success reps and more.
Customer Support Specialist
Full-Time | Orlando, FL
We're looking for someone who is passionate about helping others. The primary responsibility of this role is to care for our clients by providing troubleshooting assistance and support related to our software (and occasionally their hardware). This person must be able to listen to and understand the customer's situation well, ask appropriate questions, isolate the problem, then determine and help implement the solution. Some issues will require workarounds or additional development to fix bugs and must be properly logged in our system so they can be addressed. Additional projects related to customer support will be assigned by your manager from time to time. Completing tasks with a positive, customer-service oriented attitude is very important as are empathy and a desire to problem-solve. The ideal candidate will be technically minded and have knowledge of the event production industry or software development.
If interested, please email careers@shoflo.tv with the subject line, "Customer Support Specialist."
Sweet Perks
Downtown Orlando FL
Work remote days
100% Health Coverage
401k
Life Insurance
Flexible PTO
Tasty office treats